Order Support FAQ
Order Support FAQ
How can I check the status of my online order?
You can see the status by going your My Account page and clicking “Orders” there:
For orders not placed through our online store, contact us for order status information.
Email: info@omegabiotek.com
Phone: (770) 931-8400
How do I order an item that is unavailable online?
If you are looking for an item that is unavailable online or says, “Call For Pricing” please contact us.
Email: info@omegabiotek.com
Phone: (770) 931-8400
How do I apply my tax exemption to purchases on your website?
If you are tax exempt, follow these steps before ordering on our website. Once we verify your tax exempt status, your account will be filed as a tax-exempt account. This will ensure that your tax-exempt status is applied to your purchases on our website.
*If you do not have an account, please create your account before you fill out this form, because your exemption will be applied to your account once tax exempt status has been verified*
*Exemption status is non-transferable between accounts.
1. Create an account, or if you already have an account skip to Step 2.
2. Use the form below to submit your tax exemption documentation for verification.
Can I use a quote online?
No, you would need to contact us if you would like to use quoted pricing.
Email: info@omegabiotek.com
Phone: (770) 931-8400
How do I request a copy of my invoice?
To request a copy of your invoice, call or email us. Please have available your order number or PO (Purchase Order) number to expedite this process.
Email: info@omegabiotek.com
Phone: (770) 931-8400
Shipping Support FAQ
How do I track my order?
We currently do not offer shipment tracking through our website. If you would like tracking information for your order, please contact us. Please have your order or purchase order number to expedite the process of finding your order.
Email: info@omegabiotek.com
Phone: (770) 931-8400
How are Mag-Bind products and products requiring dry ice shipped?
Mag-Bind: Mag-Bind Products are shipped 2nd Day Air (Monday – Wednesday).
Dry-Ice: Products requiring dry-ice are shipped Overnight (Monday -Wednesday).
Dry-ice shipments have an additional fee.
*Dry-ice shipments are not available for international orders*
This shipping schedule ensures that the optimal temperature for your kit’s contents is maintained during shipment.
Can I order from your website if I am located outside the United States?
No, our website currently only accepts orders shipped within the United States. If you are outside the United States, you may order directly from one of our distributors.
Do you offer expedited shipping for online orders?
If you require expedited shipping, please contact us before placing your order.
Email: info@omegabiotek.com
Phone: (770) 931-8400
Can I use my own shipping account for online orders?
If you would like to use your shipping account for an order, please contact us before placing your order.
Email: info@omegabiotek.com
Phone: (770) 931-8400
Can I get a shipping quote online?
No, you cannot receive a shipping quote online. To receive a shipping quote, please email or call us.
Email: info@omegabiotek.com
Phone: (770) 931-8400
TAX EXEMPTION FOR ONLINE ORDERS
If you are tax exempt, follow these steps before ordering on our website. Once we verify your tax exempt status, your account will be filed as a tax-exempt account. This will ensure that your tax-exempt status is applied to your purchases on our website.
*If you do not have an account, please create your account before you fill out this form, because your exemption will be applied to your account once tax exempt status has been verified*
*Exemption status is non-transferable between accounts.
1. Create an account, or if you already have an account skip to Step 2.
2. Use the form below to submit your tax exemption documentation for verification.
Contact Us for Order Support
Please fill out the form below for order support, or contact our customer service team at info@omegabiotek.com.
